Salesforce Admin (ADM 201) Online Training

Course Name: Salesforce Admin (ADM 201) Training

Duration: 24 Hrs.

Course Content:

Organization setup and ready for users:

Set up the company profile
Configure the user interface
Configure search settings
Set up Chatter

User setup and management:

Manage user profiles
Create and manage users
Troubleshoot user login issues
Understand SalesforceA capabilities
Set up Chatter Free and Chat

Security and Data Access:

Restrict logins
Determine object access
Manage record access with the role hierarchy
Deal with record access exceptions
Manage field-level security

Customization:

Administer standard fields
Create new custom fields
Create selection fields: picklists and lookups
Create formula fields
Work with page layouts
Work with record types and business processes
Maintain data quality

Managing Data:

Import new records using import wizards
Update existing records with the data loader
Keep records up to date with Data.com and social accounts and contacts
Mass transfer records between users
Back up data with a weekly export
Mass delete records

Reports and Dashboards:

Run and modify reports
Create new reports with the report builder
Filter reports
Summarize report data with formulas and visual summaries
Print, export, and email reports
Build dashboards

Automation:

Manage email administration
Set up workflow rules
Automate leads and cases

Managing the Support Process:

Automate the support process
Understand the Service Cloud console
Enable collaboration in the Service Cloud
Analyze support data with reports and dashboards

Lighting and Mobile Components of Salesforce:

Introduction to Salesforce1
Use case of appropriate Global and Object specific actions
Action Layouts for Salesforce1
Introduction to Lightning Process Builder
Deployment Considerations

 

Contact: sycoraxsystems@gmail.com

 

 

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