Salesforce.com’s Service Cloud empowers your company to provide world-class customer service – from the help desk to social media channels – while drastically cutting costs. But to get the most from the Service Cloud, you need a consulting company to help you tailor it to the specific needs of your business.
Service Cloud provides your agents with a complete set of productivity tools, that enables them to track customer case history, manage dashboards and quickly respond to their customers’ unique needs. It empowers them to make quicker and smarter service decisions without any disruptions. Sycorax Systems can give you a tailored experience by catering to the specific needs of your business using Salesforce Service Cloud. Through our Service Cloud consulting, you can get your most vital contacts, accounts, sales users and case data, up and running in no time.
How Sycorax Systems Can Help You:
- Salesforce Knowledge- Knowledge for both customers and agents
- Lightning Console- To increase agent productivity considerably
- Live Agent-To promote live chat with customers in real-time
- Computer Telephony Integration (CTI) – To efficiently connect with customers via a data-driven approach
- Call Center Management- For customers to connect with agents through a self-service portal, accessible from any device.
- Reports & Dashboards – To gather invaluable insights that can be transformed into action
- Customer Communities