Salesforce Support

From user training and troubleshooting to identifying improvement areas, tuning the system, and implementing custom features, our Salesforce support team will do whatever it takes to make your CRM experience smooth. If necessary, we will fill a gap in your internal IT resources scaling up the team quickly.

Ongoing administration

Remote and secure handling of day-to-day issues, including user management, security management, routine maintenance and reporting.

System monitoring

Anticipating system issues via performance tracking and proactive measures.

Bug fixing and issue resolution

Reviewing the architecture, indicating and eliminating errors in the code, fixing performance issues, tuning existing configured features and add-ons.

Feature enhancements and customization

Upgrading the system to constantly improve the dialogue with customers and keep up with CRM trends.

User assistance

Increasing CRM adoption via assisting users to let them get the most out of Salesforce’s features.

How Sycorax Systems Can Help You:

  • Fixing production bugs
  • Work on user requests/small enhancement
  • Salesforce complex performance issues
  • System downtime and recovery periods
  • Changing business requirements
  • Poor user adoption